Returns

RETURNS AND EXCHANGES POLICY

1. SIZE RECOMMENDATIONS

It is very important that you make sure to choose the correct size before placing your order. To help you make the best decision, we recommend that you review our size guide available on the website.

If you have any questions about the size or any other product-related inquiry, do not hesitate to contact us. We suggest that you write to us through our social media channels on Instagram (@tiranas.swim) or via WhatsApp to ensure you choose the right size before placing your order.

2. STOCK EXCHANGES AND RETURNS

At TIRANAS, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, you can return it within 14 calendar days from the receipt of your order, provided it meets the conditions of our return policy.

Requirements for product returns:

  • The product must be unused, unwashed, and in perfect condition, with all original tags and in its original packaging.

  • Returns will not be accepted for products that have been used, damaged, or altered in any way.

Steps to make a return:

  1. Contact us at tiranas.swim@gmail.com within 14 calendar days of receiving your order.

  2. Indicate your order number and the products you wish to return.

  3. You will receive detailed instructions on how to proceed with the return. Return shipping costs will be borne by the customer, unless the product is defective or there is an error on TIRANAS' part.

  4. Once we receive the product and verify its condition, we will proceed with the refund.

3. RETURNS OF CUSTOM-MADE PRODUCTS

Mainly, the products on our website are made to order once the order is received, so they cannot be returned or exchanged, unless they have a manufacturing defect or an error attributable to TIRANAS.

Our bikinis are manufactured exclusively according to customer specifications (size, color, model, etc.), so they cannot be resold to other customers, which is why returns do not apply in these cases.

Important: This non-return policy is covered by current legislation according to article 103.c) of Royal Legislative Decree 1/2007, which states that the right of withdrawal is not applicable to products manufactured according to the consumer's specifications or clearly personalized.

4. EXCEPTIONS FOR IN-STOCK PRODUCTS

In cases where TIRANAS has products in stock (i.e., products not custom-made), these can be returned if they have not been used and meet the aforementioned conditions. In this case, the return period will be 14 calendar days from the receipt of the product.

Return period for in-stock products:

  • 14 calendar days from the receipt of your order.

Important: Return shipping costs are borne by the customer, unless the product is defective or there is an error on TIRANAS' part.

5. DEFECTIVE OR DAMAGED PRODUCTS

If the received product has a manufacturing defect or damage due to transport, TIRANAS will be responsible for the return and/or replacement of the item.

To proceed with a defective product claim, please follow these steps:

  1. Contact our customer service team at tiranas.swim@gmail.com within 14 calendar days from the receipt of the order.

  2. Indicate the order number and attach photos of the defect or damage so we can evaluate it.

If we confirm that the product has a manufacturing defect or damage, we will offer you a replacement item or, failing that, a full refund.

6. LEGAL GUARANTEE

All products sold by TIRANAS are covered by the legal guarantee of 2 years. This guarantee covers manufacturing defects but does not cover damage caused by misuse, improper care, or natural wear and tear.

Does not cover:

  • Damage due to improper use, such as exposure to chlorine, salt, or sun without following care instructions.

  • Damage due to improper washing (incorrect temperatures, aggressive products, etc.).

  • Normal wear and tear of the product due to regular use.

If you have any problem with a product within the warranty period, please contact us with proof of purchase and a description of the problem. We will evaluate the case and offer you the best solution.

7. REFUND

Once we receive and verify the returned product, we will notify you by email if the return has been approved.

  • If the return is approved, the refund will be made using the same payment method that was used for the initial purchase.

  • Refund period: The refund will be made within a maximum of 14 calendar days from the receipt of the returned product, provided it is in suitable condition for resale.

8. EXCEPTIONS TO THE RETURN POLICY

Remember that returns of custom-made products will not be accepted, as established in current legislation on personalized products.

TIRANAS reserves the right to update this return policy based on business needs and in accordance with applicable legislation. Any modification will be notified on our website.