Shipping

Shipping and Frequently Asked Questions (FAQ)

On this page, you will find all the information related to shipping our products, as well as answers to frequently asked questions. If you have any additional questions, please do not hesitate to contact us.

···

Is your country not listed in the shipping rates?

We ship our bikinis worldwide. However, shipping rates vary by country, especially outside of Europe or in certain regions with special conditions.
If you can't find your country in the available options when placing your order, please send us a DM on our Instagram or a message on WhatsApp. We will be happy to help you and provide the best possible shipping rate so you can receive your bikinis wherever you are.

···

Shipping Information

1. Which countries do you ship to?
We ship nationally and internationally. If your country does not appear as an option when placing your order, contact us to check availability.

2. How long will it take for my order to arrive?

  • National shipments:
    Estimated delivery time is 2 to 5 business days, depending on your location.
  • International shipments:
    Estimated delivery time is 7 to 15 business days, depending on the destination country and customs processes.

3. How much does shipping cost?

  • National shipments:
    We offer free shipping on orders over €99. For smaller orders, the shipping cost is €€€.
  • International shipments:
    The cost varies depending on the destination and package weight. The exact amount will be calculated at the time of placing the order.

4. Do you offer free shipping?
Yes, we offer free national shipping on orders over €99.

5. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package in real-time.

6. What happens if my order does not arrive?
If your order does not arrive within the estimated time, please contact us via email or our contact form. We will investigate the case with the courier company and keep you informed.

Frequently Asked Questions (FAQ)

1. How long does it take to process my order?
We process orders within 1 to 2 business days, and manufacturing can take up to 5 business days after receiving payment.

2. Which courier companies do you use?
We work with reliable courier companies such as Correos, Correos Express, Seur, Celeritas, Envialia. Depending on the shipping region, we choose the best option to ensure your order arrives safely and on time.

3. What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or is not the product you ordered, please contact us within the first 48 hours after receiving it. We will ask for photos of the product and work to resolve the issue as soon as possible.

4. Can I change the shipping address after placing the order?
If you need to change the shipping address, please contact us as soon as possible. If the order has not yet been shipped, we will be able to update the address. If it has already been shipped, we will not be able to make changes.

5. What happens if I am not home when my order arrives?
The courier company will attempt to deliver again. If they are unable to deliver after several attempts, the package will be returned to our facilities. In that case, we will contact you to arrange a new shipment.

6. Can I pick up my order in person?
Currently, we do not offer the option of in-person pickup. All orders are shipped directly to the address you provide.

7. What should I do if my order is delayed?
Although we work to ensure all orders arrive on time, delays may occur due to external factors such as customs or weather conditions. If your order is delayed, contact us and we will do our best to help you.

Contact

If you have any other questions or need help with your order, you can contact us via:

  • Email: tiranas.swim@gmail.com
  • WhatsApp: +34 663424812

We are here to help you and ensure you have the best experience with our brand. Thank you for choosing us! 🌴✨